Max & Butters

Tim Churchill

3 months ago

★★★★★

One star because our server was kind and attentive. Everything else about our experience was unsatisfactory. The restaurant had three people working on a Saturday night (on the night of a Phantom’s home game). It took 15 minutes to get our drinks because the bartender was in the back. When she emerged she served the new guests at the bar before making our drinks. For our food, we ordered sliders, the “bbb” burger, and a chicken sandwich. The burgers (ordered medium) were somehow both overdone and underdone, bright red on the sides and hard in other places. Rather than slices of cheese, there were large unmelted chunks. The bacon was a thick fatty pork belly that was almost inedible. The buns were stale and reminiscent of a cardboard egg carton. We were in a hurry to get to the game so we ate what we could and left the rest. Our server asked us how it was and we told her. She was apologetic, and we asked to speak to the manager. When we told the manager our complaints she said, “It can’t have been that bad, you ate 90% of it.” I showed her the food, but she was unmoved about or concerns and argumentative. I can honestly say that I have never had an experience like this before. Eating out is so expensive. Do not waste your time and money at this establishment. As you can see below, the owner sees fit to attack me (and other negative reviewers) rather than taking accountability for her awful food and pathetic attitude towards her customers. Nobody at any point asked for a free meal, and frankly you couldn’t pay me to eat there again. What reason would I have to lie? I’ve never written a review for a restaurant before. I did so this time because of her actions and our extraordinarily disappointing experience.

Lauren R

4 months ago

★★★★★

I keep giving this place a shot since it’s close by and the food is not bad and servers are always nice but there is always issues that arise like certain items are not available off the menu or they don’t have certain ingredients so you have slim pickings..my final straw was I went in and it was the same situation barely much available on the menu which I accepted and had a few beers instead but then there was this group of people which idk if they were owners or investors but they took over the place were helping themselves to beer behind the bar and changing the channel on the tv to the point they stopped the music and put on full blast a female college basketball game and took no consideration for the other customers present. This is not a sports bar and this was not even a crucial game everyone wanted to watch it literally felt like a frat house. After this I just decided I will no longer keep spending my money here..it’s bad enough they never have anything but to tolerate this was the last straw.

Yanelis Navarro

7 months ago

★★★★★

Had a reservation and they weren’t ready, we were the only customers and they were rude. The food wasn’t thoroughly cooked, the potatoes were raw and the steak had no seasoning besides butter and lemon. Not a great first experience. I spent $40 for my meal